Shandong Chengxiang Machinery Equipment Co., Ltd

Our History

Shandong Chengxiang Machinery Equipment Co., Ltd. is a group company, which is a collection of e-commerce, machinery manufacturing, software, research and development, modern logistics of large diversified industrial group. The group has 20 million yuan registered capital, with more than 100 employees.

Our Factory

In the Chinese industry and the rapid development of e-commerce and the continuous strong Albert, embodies the sweat and innovation of the staff of Shandong Chengxiang Group.Shandong Coal Mining Group has become a large-scale comprehensive enterprise through great experience, and among the ranks of the national innovative enterprises.

We are persistent and pursue, the leadership of Shandong Chengxiang Coal Group will open a new journey with tireless spirit of innovation. Facing the blare of the sun, to take a long view with core values of "efficiency first, think about today with the future", adhere to the corporate ethics of "like attracts like, with a smiling face". Create the environment for external contacts and harmony, strict internal control, to provide inexhaustible kinetic energy for the development of company. Times in advance, the market is changing, the enterprise is developing. Grasp the development trend, we implementation of "based on China, to the world" market strategy, followed by the pace of our Group, do strong strength, do excellent business, to achieve high quality and sustainable development of the company.

Our Product

Shandong Chengxiang is a professional manufacturing base of mines support equipment, transport equipment, lifting equipment, spray equipment, drilling equipment, ventilation equipment, lifting equipment and other products, as well as research and development new product and mine construction products with advanced high technology.

Product Application

The products produced and sold by Shandong Chengxiang are widely used in various fields such as coal mines, metal mines and railways.

Production Market

In order to development of international trade , expansion overseas market, Shandong Chengxiang established international trade branch company and import and export branch company. Shandong Chengxiang actively expand foreign trade channels based on a good market image, brand, modern information platforms and capital protection. Based on the trading diversification strategy, the group established a chain loop trading system which is with import and export trade of the mining equipment as a core, the resources and market as the elements. Shandong Chengxiang also formed a overseas sales team, that covers English, French, German, Portugal, Italy, Russian, Korean, Japanese, Arabic, and more than 10 language professionals to explore broader international markets on the Internet. Hundreds kinds of products such as tunnel boring machine, coal cutter machine etc. is exported more than 154 countries and regions which are the United States, Australia, Germany, Russia, Spain, France, Canada, United Kingdom, Italy, Portugal, Georgia, Austria, and Colombia. Shandong Chengxiang is to establish long-term, broader economic and trade cooperation and strategic partnership with a number of large state-owned enterprises and customers, and won the unanimous approval of them.

Our Service

◆Pre-sale Service

(1) Patiently introduce the product and quality to users in detail.

(2) Provide users with technical consultation, including product use and maintenance, product assembly, use characteristics and other technical issues. Where users need to provide services, the company will send good engineering and technical personnel to provide customer service and technical consultation.

(3) The company has set up a service hotline for users to answer various questions about mechanical products.

◆In-sale Service

(1) All users who have the intention to order are entered into the user service tracking dynamic table.

(2) For new users of development, the marketing department will call the customer or go to the user site within one week after the delivery of the goods, to understand the acceptance of the goods, whether the product quality can meet the needs of customers, and other needs of customers.

(3) If we need to guide the installation, ensure that the goods arrive and the people arrive, introduce the product to the user in time, and assist the user in the installation, and introduce the installation, use method and technical requirements.

◆After-sales Service

1. When users have quality problems using our company's products, they will reply within 10 minutes when they receive customer service requests, and the service staff will arrive on site within 10 hours.

2. Once the product has quality problems, the company is responsible for return, replacement, and repair until the customer is satisfied.

3. All costs incurred in handling quality problems shall be borne by our company.

4. Implement the "Product Quality Responsible Person System". After the contract is signed, from product manufacturing, warehousing, delivery, installation, and trial operation, the person will be responsible for the whole process, and the quality of the project will be improved.